How We Work
You need software that fits your business. Here's how we make that happen.
Most custom software projects fail because developers start coding before they understand the problem. We don't do that. Our process is designed to get it right the first time, so you're not paying twice or living with something that almost works.
Research and Scoping
We Come to You
We start by visiting your premises and watching how your team actually works. Not how you think they work, or how the process manual says they should work—how they really work.
Why bother? Because we've learned that assumptions kill software projects. What seems straightforward in a meeting often reveals unexpected complexity when you see it happening in real life.
We Talk to Everyone
We'll speak to the people doing the day-to-day work, not just management. They're the ones who know where the current system breaks down, where the workarounds are, and what actually needs fixing.
We'll ask lots of questions—some might seem obvious or repetitive. That's deliberate. We'd rather ask a "stupid" question now than build something that doesn't work later.
This phase typically takes one to six weeks, depending on how complex your business is and how available your team are. It's time well spent. Rushing this is like building a house without proper foundations.
Designing Your Solution
Mapping Out Your Solution
Once we understand your business, our development team starts designing the technical solution. We're thinking about which technologies to use, how everything will fit together, and how it'll integrate with any existing systems you have and want to keep.
We're not just solving today's problem. We're making sure the solution can grow with you. More users, new processes, future integrations—all of this shapes our technical decisions now, so you're not rebuilding in two years.
No Surprises
This phase ends with a detailed proposal that spells out exactly what we'll build, how much it'll cost, and how long it'll take. No hidden complexity, no vague estimates. Just a clear roadmap.
You'll know what you're getting before we write a single line of code.
Bringing Your Solution to Life
Your Lead Developer
Once you approve the proposal, we assign you a lead developer. They're your main point of contact throughout the build—not just writing code, but making sure everything aligns with what you need.
Regular Reality Checks
You're not left in the dark whilst we disappear for months. We'll have regular meetings (usually weekly or fortnightly) where you see the software taking shape and give us feedback.
This matters because catching problems early is cheap. Discovering them after everything's built? Expensive and frustrating. These check-ins mean we can adjust course whilst it's still easy to do so.
Ensuring a Smooth Launch
Your Two-Week Test Drive
Before we flip the switch on your live system, you get two weeks to put the software through its paces in a safe test environment. Add fake data, click every button, try to break it. Get your team to use it and give honest feedback.
We're right there with you, making adjustments based on what you discover. Only when you're completely confident do we migrate your real data and go live.
You're in Control
You decide when you're ready. Not us, not some arbitrary deadline. When the software does what you need it to do, that's when we launch.
What This Means for You
No nasty surprises. No software that "almost" does what you need. No being forced to change how you work to fit what we've built.
Just software that handles your processes your way, so you can scale without losing what makes you different.
